FAQ
Find answers to common questions about using the National Photographic Archive. Can't find what you're looking for? Get in touch with our team below.
Accounts
How do I register for an account?
Click "Register" in the top-right, fill the form, and upload an ID document. An administrator will review and approve your account, then you will receive a temporary password by email.
Why was my account not approved?
Approval depends on archive policy. If your registration was rejected, please contact the archive support team for clarification.
Archive
How do I report an error in a photo description?
Use the "Suggest" form on the photo detail page; archive editors review every suggestion.
bill
Where to pay the bill
You can pay the bill at any bank. After payment, please upload a photo of the paid bill here. Once we verify it, we will approve the images so they become available in your account.
Orders
Can I download photos for free?
You can browse and view watermarked previews freely. Original high-quality files require a paid order; pricing depends on resolution and the type of usage.
What is the difference between low and high resolution?
Low-resolution copies are delivered automatically after payment. High-resolution copies require manual preparation by archive staff and arrive via a time-limited download link.
Still have questions?
Our team is here to help. Send us a message and we will get back to you within 1–2 business days.
Contact support